Contact us
Main store
Pickup and delivery location
5650 Stirling Rd, Hollywood, FL 330121
3505 S Ocean Dr Hollywood, 33019
5650 Stirling Rd, Hollywood, FL 330121
3505 S Ocean Dr
Hollywood, 33019
Hollywood, 33019
© 2024 Estee flower
Pickup and delivery location
Main store
Return & Refund Policy
1. Overview
All flower quality concerns are handled individually. We strive to deliver fresh, beautiful arrangements; if a bouquet is not fresh or has wilted due to our error, we will replace it or offer an appropriate remedy.
2. Inspection and Reporting Window
Customers must inspect their flowers immediately upon delivery. Any quality complaints must be reported to our Customer Support team promptly and no later than 24 hours after delivery. Claims submitted after 24 hours may be reviewed but are less likely to be eligible for replacement or refund.
3. How to File a Claim
To submit a complaint, please contact Customer Support at Orders@esteeflower.com (or What's App) and provide:
- Your order number
- Date/time of delivery
- Clear photos of the flowers showing the issue (at least two angles)
- A brief description of the problem
4. What We Will Do
Once we receive your claim and sufficient evidence, we will evaluate the case. If we determine the decline in freshness or wilting resulted from our handling, shipping, or preparation, we will offer one of the following at our discretion:
- A replacement bouquet of equal or greater value, delivered as soon as possible, or
- A refund or store credit if a suitable replacement is not available.
5. Cases Not Eligible for Refund or Replacement
Claims will be denied if evidence shows the flowers were not cared for according to the provided care instructions after delivery. Examples include: failure to re-cut stems, not placing the arrangement in clean water, exposure to extreme temperatures, or other clear neglect. Please follow the care guidelines included with your order to preserve freshness.
All flower quality concerns are handled individually. We strive to deliver fresh, beautiful arrangements; if a bouquet is not fresh or has wilted due to our error, we will replace it or offer an appropriate remedy.
2. Inspection and Reporting Window
Customers must inspect their flowers immediately upon delivery. Any quality complaints must be reported to our Customer Support team promptly and no later than 24 hours after delivery. Claims submitted after 24 hours may be reviewed but are less likely to be eligible for replacement or refund.
3. How to File a Claim
To submit a complaint, please contact Customer Support at Orders@esteeflower.com (or What's App) and provide:
- Your order number
- Date/time of delivery
- Clear photos of the flowers showing the issue (at least two angles)
- A brief description of the problem
4. What We Will Do
Once we receive your claim and sufficient evidence, we will evaluate the case. If we determine the decline in freshness or wilting resulted from our handling, shipping, or preparation, we will offer one of the following at our discretion:
- A replacement bouquet of equal or greater value, delivered as soon as possible, or
- A refund or store credit if a suitable replacement is not available.
5. Cases Not Eligible for Refund or Replacement
Claims will be denied if evidence shows the flowers were not cared for according to the provided care instructions after delivery. Examples include: failure to re-cut stems, not placing the arrangement in clean water, exposure to extreme temperatures, or other clear neglect. Please follow the care guidelines included with your order to preserve freshness.
We offer complimentary delivery around Hallandale and Sunny Isles.
Delivery to Aventura, North Miami, Hollywood, Bal Harbour, Pembroke Pines, and nearby areas is $10.
Delivery to Fort Lauderdale, Davie, Brickell, Downtown Miami, Coral Gables, Miami Beach, and nearby areas is $25.
Delivery to Doral and nearby areas is $35.
To find out the cost of delivery to other regions, contact us.
Delivery to Aventura, North Miami, Hollywood, Bal Harbour, Pembroke Pines, and nearby areas is $10.
Delivery to Fort Lauderdale, Davie, Brickell, Downtown Miami, Coral Gables, Miami Beach, and nearby areas is $25.
Delivery to Doral and nearby areas is $35.
To find out the cost of delivery to other regions, contact us.
If you want to order a bouquet or flower arrangement that is not listed in the catalog, need assistance placing an order, or have any other questions, get in touch with us. We will be happy to assist you.
Care instructions for the bouquet:
Care instructions for roses:
Care instructions for hydrangeas:
Care instructions for boxed flowers:
- Fresh flowers from Estee Flower are delivered in an aqua pack. Untie the water-filled bag and place the flowers in a vase with fresh, lukewarm water filled to two-thirds. Add the flower food from the sachet.
- Regularly change the water in the vase and trim the stems with a sharp knife or a pruner.
- Keep the flowers away from drafts, direct sunlight, ripening fruits, and heating appliances.
- Do not use scissors to trim the flowers.
- Enjoy the flowers, take photos with the bouquet, and tag @esteeflower in your photos :)
Care instructions for roses:
- Before placing the flowers in water, remove the packaging and aqua pack from the bouquet and trim the stems at a 45-degree angle with a knife or a pruner.
- Fill the vase two-thirds with fresh, lukewarm water and remove any foliage that will sit below the waterline.
- Change the water in the vase and trim the stems every day or every other day. Keep the bouquet away from drafts, direct sunlight, heating appliances, and fruits.
- Enjoy the flowers, take photos with the bouquet, and tag @esteeflower in your photos :)
Care instructions for hydrangeas:
- Before placing the flowers in water, remove the packaging and aqua pack from the bouquet, trim the stems, and cut a cross-cut into the bottom of the stem using a knife or a pruner.
- Fill the vase two-thirds with fresh, lukewarm water and remove any foliage that will sit below the waterline.
- Change the water in the vase and trim the stems every day or every other day. Spray the hydrangea blooms with water and keep the bouquet away from drafts, direct sunlight, heating appliances, and ripening fruits.
- Enjoy the flowers, take photos with the bouquet, and tag @esteeflower in your photos :)
Care instructions for boxed flowers:
- Don’t take the flowers out of the box.
- Check if the floral foam is wet or damp daily. Pour the water into the arrangement’s center to avoid the box getting wet. Generally, 1/4 cup of water each day is enough to keep the foam wet.
- Keep flowers away from drafts, direct sunlight, wind, heating appliances and ripening fruits.
- Enjoy the flowers, take photos with the arrangement, and tag @esteeflower in your photos :)
We accept major credit cards, including Visa, Mastercard, American Express, and Discover.
We also offer secure online payment options such as Paypal, Zelle, Apple Pay, and Revolut for your convenience.
For payments from Europe, Israel, and Russia, we will provide local payment options upon request.
We also offer secure online payment options such as Paypal, Zelle, Apple Pay, and Revolut for your convenience.
For payments from Europe, Israel, and Russia, we will provide local payment options upon request.
